Privacy Policy

Last Updated: June 2026

Introduction

Prime Track Logistics (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, communicate with our team, or utilize our logistics and transportation services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when requesting transportation services, submitting quote requests, completing contact forms, or communicating with our team.

Information we may collect includes:

• Full name

• Company name

• Email address

• Phone number

• Shipping and freight details

• Pickup and delivery locations

• Freight specifications and shipment requirements

• Communication records

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website usage data

• Referral sources

How We Use Your Information

Prime Track Logistics may use collected information to:

• Provide transportation and logistics services

• Respond to quote requests and inquiries

• Coordinate freight shipments

• Communicate shipment updates

• Improve customer service

• Improve website functionality and performance

• Maintain internal business records

• Comply with legal and regulatory obligations

• Prevent fraud and unauthorized activity

Information Sharing

We may share information when necessary to provide our services, including with:

• Carrier partners

• Transportation providers

• Warehousing partners

• Service vendors

• Technology platforms supporting operations

• Government authorities when legally required

Prime Track Logistics does not sell personal information to third parties.

Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website performance.

Cookies may be used to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

• Enhance user experience

• Monitor website performance

You may adjust your browser settings to disable cookies; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

• Provide services

• Fulfill contractual obligations

• Maintain business records

• Resolve disputes

• Comply with legal requirements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Third-Party Services

Our website and operations may utilize third-party providers for analytics, communication, logistics management, payment processing, mapping services, customer relationship management, and other business functions.

These third parties maintain their own privacy policies and practices, and we encourage users to review them where applicable.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Object to certain data processing activities

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to remove such information.

External Links

Our website may contain links to third-party websites. Prime Track Logistics is not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Policy Updates

Prime Track Logistics reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page along with an updated effective date.

Continued use of our website or services following any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

Prime Track Logistics

Email: support@primetracklogist.com

Phone: + 1-800-860-5743

Address: 7965 North High St, Suite 350, Columbus, OH 43235